Customer Service

Contact Us

Please contact us with any questions or comments you may have regarding your purchases or our products. You can contact us at 530-893-3520 (Monday through Friday 8am-5pm PST, excluding holidays) or at weborders@sierranevada.com.

Shipping & Handling

In an effort to get your Sierra Nevada gear to your front door even faster, we are simplifying our shipping rates. All orders will now be shipped for a flat rate. The shipping rates are based upon the total order dollar amount and are as follows:

Order totals up to $2.99 = $1.00 shipping
Order totals between $3.00 and $18.00 = $5.00 shipping
Order totals between $18.01 and $99.99 = $10.00 shipping
Order totals of $100.00 and above = FREE domestic shipping

If you need your order sooner, expedited options are available for a few extra bucks. Expedited shipping costs $20.00 and next day shipping costs $40.00. International orders (including Canada) cost $45.00. Please note that all orders in excess of 20 pounds or that require multiple boxes may require additional shipping charges.

We still offer FREE shipping on gift cards. If you have any questions about your order or the shipping details, feel free to contact us at:

Sierra Nevada Brewing Co.
Web Orders
1075 E. 20th Street
Chico, CA 95928
530-893-3520
weborders@sierranevada.com

Product Returns and Exchanges

Sierra Nevada Brewing Co. wants our customers to be completely satisfied with their purchases. If you are not completely satisfied with your order you may return it to us for an exchange of equal value or refund (less all shipping charges). All items must be returned in new condition or like new condition. For further return questions, please contact us prior to returning your order at weborders@sierranevada.com.

Legal Notice

Sierra Nevada Brewing Co. will not be held responsible for and reserves the right to correct typographic, photograph, and/or descriptive errors. Prices, terms and policies are subject to change without notice.

Privacy Policy

The privacy of our customers is extremely important to us. The information submitted by our customers for purchases will be used exclusively for the service of our customers. We will not share any customer information with third parties or distribute it for marketing purposes. Please review our Terms & Policies for further information.